REFUNDS & RETURNS

At TerraLyte, we believe trying something new should feel exciting — not risky.

First-Time Purchase Guarantee

If you’re a first-time customer and you’re not completely satisfied, we’ll refund your purchase in full.

• No return required – just notify us within 30 days of delivery.

• Applies only to your first order placed directly through our website.
  

Repeat Purchases

For returning customers, we’re happy to replace or refund any product that arrives damaged, defective, or incorrect.

• Notify us within 30 days of delivery.

• We may request photos or additional details to process your refund or replacement.

Important Notes for Supplements

• Due to health and safety regulations, opened or partially used supplements cannot be returned for resale.

• Unopened product may be eligible for return within 30 days, provided it meets the above conditions.

• Refunds apply to the product cost only; shipping fees are non-refundable.
  

How To Request a Refund or Replacement

1. Email info@drinkterralyte.com with your order number and details.

2. We’ll confirm eligibility and process your refund or send a replacement promptly.

PLEASE NOTE: If you purchased TerraLyte from another authorized retailer or vendor, please contact them directly — we can only process refunds and returns for orders placed through our official website.